Introduction
At DazzleLenses.com, we want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, we offer a straightforward return process.
Return Window
You have 30 days from the date of delivery to return items purchased from DazzleLenses.com for a full refund or exchange, subject to the following conditions.
Condition of Returned Items
- Items must be returned in their original condition, including all packaging, tags, and accessories.
- Sunglasses must be unworn, unaltered, and free from any damage.
Non-Returnable Items
Certain items may not be eligible for return, including:
- Final sale items.
- Customized products.
Return Process
- Initiate a Return: Contact our customer service team to initiate a return. Please provide your order number and the reason for the return.
- Receive Return Authorization: We will provide you with a Return Authorization Number (RAN) and return instructions.
- Ship the Product Back: Pack the item securely and include any forms we’ve provided. Ship the package back to us using the carrier of your choice. We recommend using a trackable shipping method.
- Receive Your Refund/Exchange: Once we receive and inspect the returned item, we will process your refund or exchange. Please allow up to 3 business days for the refund to be credited to your original payment method.
Shipping Costs
Customers are responsible for return shipping costs unless the return is due to a defective product or an error on our part. Original shipping fees are non-refundable.
Restocking Fee
We do not charge a restocking fee for returned items.
Contact Us
If you have any questions about your return, please contact us.